Terms & Conditions

Welcome to Greenhead Cars. Please review our Terms & Conditions carefully before booking. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to the following terms.

1. Service Agreement

Greenhead Cars provides transportation services as per client requests, subject to the availability of vehicles and drivers. Our drivers aim to deliver a safe, reliable, and courteous experience.

2. Booking and Payment

Booking Confirmation: * All bookings must be confirmed by Greenhead Cars through our official channels, including phone, email, or our online booking platform.
* All bookings with Greenhead Cars are subject to these terms. It is the Customer’s responsibility to review and accept these conditions prior to booking. Confirmation of a booking implies acceptance of these terms.
Payment: * All payments must be made in full at least 7 days before the scheduled travel date to finalize the booking. If payment is not received within this timeframe, Greenhead Cars reserves the right to cancel the booking, and any deposits will be non-refundable.
* Payments may be made via cash, credit/debit card, or bank transfer. For pre-booked rides, payment must be completed prior to the ride unless otherwise arranged.
* In emergency circumstances, such as vehicle breakdown or accidents, we reserve the right to provide alternative transport, which may include multiple smaller vehicles, to fulfill the journey as close to the original arrangement as possible.

3. Cancellations and Refunds

* More than 14 Days’ Notice: If the Customer cancels a booking in writing with more than 14 days' notice before the travel date, the deposit will not be refunded but no further costs will apply.
* Less than 10 Days’ Notice: Cancellations made within 10 days or less of the travel date, or on the day of travel, will incur a full payment charge. Deposits are non-refundable for any cancellations, but we may, at our discretion, allow deposits to be transferred to alternative trips if arranged at the time of cancellation.

4. Service Delays and Limitations

Greenhead Cars cannot be held liable for delays caused by traffic congestion, accidents, adverse weather, or other events beyond our control. We make every effort to ensure timely service but recommend allowing extra travel time to avoid inconvenience.

5. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which complies with data protection laws. Greenhead Cars is committed to safeguarding your information and using it solely to provide and improve our services.

6. Modifications to Terms

Greenhead Cars reserves the right to amend these Terms & Conditions at any time. It is the Customer’s responsibility to review the terms before booking, and any significant changes will be communicated when possible.

7. Damage and Cleaning Fees

Passengers are responsible for any damages, spillages, or cleaning required due to their conduct during the journey. A minimum charge of £50 will apply for any necessary cleaning or damage repairs, payable directly to the driver.

8. Passenger Conduct and Responsibility

Passengers are expected to act responsibly during transit. Any behavior deemed unsafe or disruptive may result in termination of the journey without refund, and the passenger may be liable for any associated costs.

9. Liability and Insurance

Greenhead Cars has comprehensive insurance coverage for our vehicles and drivers. However, we advise passengers to obtain personal travel insurance to cover personal belongings, valuables, and unexpected travel changes, as we do not assume responsibility for loss or damage to personal items during transit.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at [email protected].